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Open support formFrequently asked questions
Understand how PastPay works for buyers and merchants—from eligibility and limits to payout and implementation.
General
The essentials of PastPay and B2B Buy Now, Pay Later.
PastPay is a regulated B2B payment solution supervised by the Hungarian National Bank. It provides flexible payment terms through a fully digital, factoring-based B2B BNPL model for merchants and business buyers across Europe.
B2B Buy Now, Pay Later enables business buyers to purchase with payment terms of 15–90 days, while the merchant receives the order amount after the order is fulfilled and approved.
The buyer selects PastPay, completes the digital assessment and chooses an available payment term. After the merchant fulfils the approved order, PastPay pays the merchant and the buyer settles with PastPay by the due date.
PastPay supports eligible B2B transactions in European Union countries, Switzerland and the United Kingdom, across 11 currencies. Availability and terms depend on the companies and transaction.
There is no minimum order amount. Buyers can use PastPay for eligible orders that remain within their approved PastPay limit.
For buyers
Limits, registration, payments and the PastPay Buyer Account.
PastPay lets eligible businesses choose payment terms of 15–90 days, helping them align purchasing costs with their operating cycle while suppliers receive payment from PastPay.
PastPay is available to registered companies with a valid tax number. Eligibility and the available limit are determined through a digital assessment. The service is not available to private individuals.
PastPay evaluates company information and determines an available limit. Open purchases reduce the available amount until they are settled, and the limit can be reassessed over time.
The merchant issues the invoice to your company. You then settle the amount directly with PastPay by bank transfer, no later than the due date shown on the invoice and in your account.
The Buyer Account brings participating merchants, your available limit, invoices, due dates and payment status into one place.
Contact PastPay support as early as possible. Any consequences of late payment are governed by the agreement and transaction terms you accepted.
Check the company name and tax number first. If the company still does not appear, send its details through the company-registration support form linked on the FAQ page so the PastPay team can review it.
Yes, another employee may complete the necessary step if they have the appropriate authority and can provide the requested company and identity information. PastPay may request additional verification.
The merchant should confirm the eligible order within seven calendar days. If confirmation is delayed, contact the merchant or PastPay support before relying on the original transaction status.
Yes. If your business circumstances have changed or the available limit does not cover a planned purchase, contact support and provide the requested information for a manual review. A higher limit is not guaranteed.
For merchants
Commercial benefits, implementation, payout and risk.
PastPay can support higher order values, conversion and predictable cash flow. PastPay manages buyer assessment and, subject to the contract, assumes the approved non-payment risk and reduces the related administration.
Yes. Merchants can offer PastPay in webshops and across phone, email or in-person sales, depending on their selected setup.
Payment is typically made within one business day after the approved order has been fulfilled and its invoice is uploaded to the PastPay system. Exact timing is set out during onboarding.
PastPay can be added through plug-and-play extensions for supported webshop platforms, a custom API integration, or without an integration through the PastPay Portal.
The no-integration option can be ready in as little as 48 hours. Plugin and custom API implementations typically take a few days, depending on the merchant setup.
PastPay charges a predefined fee for each transaction. The fee depends on several factors and is specified in the merchant agreement and tailored proposal.
Company not found?
Share the company’s basic details so our team can review its registration.
Open support formLimit review
Explain the situation to support. The team will confirm what information is needed for a manual review.
support@pastpay.comStill have a question?
Our support team can help with accounts, invoices, payments and merchant setup.
Your next step
Check your company’s eligibility and see the purchasing limit available to you.
Tell us about your buyers and sales channels through the HubSpot form.